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Privacy Policy

Last updated: January 3, 2025

Pledgd ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SMS-based accountability service.

Summary: We collect your phone number to send you accountability reminders via SMS. We use AI to verify your check-in photos. We process payments through Stripe. We don't sell your data.

1. Information We Collect

Information You Provide

  • Phone Number: Required to send and receive SMS messages for the service.
  • Goal Information: The goals you set, your preferred schedule, and strictness preferences.
  • Photos and Screenshots: Images you send as proof of completing your goals.
  • Payment Information: Billing details processed securely through Stripe (we do not store your full card number).
  • Communications: Text messages you send to us through the service.

Information Collected Automatically

  • Usage Data: Check-in history, streak information, and interaction patterns.
  • Device Information: Information provided by your mobile carrier when sending SMS.

2. How We Use Your Information

We use your information to:

  • Send you scheduled accountability reminders via SMS
  • Verify your check-in photos using AI image analysis
  • Track your progress and maintain your streak history
  • Process subscription payments and penalty charges
  • Provide customer support
  • Improve and optimize our service
  • Communicate important updates about the service

3. Third-Party Services

We use the following third-party services to operate Pledgd:

Twilio (SMS Messaging)

We use Twilio to send and receive text messages. Your phone number and message content are processed through Twilio's platform. View Twilio's Privacy Policy.

Google Gemini (AI Image Verification)

We use Google's Gemini AI to analyze photos you submit as proof of completing your goals. Images are processed to verify authenticity and relevance. View Google's Privacy Policy.

Stripe (Payment Processing)

We use Stripe to process all payments, including subscriptions and penalty charges. Your payment information is handled directly by Stripe and is subject to their security standards. View Stripe's Privacy Policy.

Supabase (Data Storage)

We use Supabase to securely store your account information and usage data. View Supabase's Privacy Policy.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encrypted data transmission (HTTPS/TLS)
  • Secure cloud infrastructure with access controls
  • Regular security assessments
  • Limited employee access to personal data

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. Specifically:

  • Account Data: Retained while your account is active and for 30 days after cancellation.
  • Check-in Photos: Processed for verification and not permanently stored.
  • Message History: Retained to provide context-aware accountability.
  • Payment Records: Retained as required for tax and legal compliance.

You may request deletion of your data at any time by contacting us.

6. Your Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate information.
  • Deletion: Request deletion of your personal information.
  • Opt-Out: Stop receiving SMS messages at any time by replying STOP.
  • Data Portability: Request your data in a portable format.

To exercise these rights, contact us at support@pledgd.com.

7. SMS/Text Message Terms

Important SMS Information:

  • Consent: By providing your phone number and opting in, you consent to receive SMS messages from Pledgd related to your accountability goals.
  • Message Frequency: Message frequency varies based on your goals and check-in schedule. Typically 1-5 messages per day.
  • Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.
  • Opt-Out: You can opt out at any time by replying STOP to any message. You will receive a confirmation and no further messages.
  • Help: Reply HELP for assistance or contact support@pledgd.com.
  • Carriers: Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most major US carriers. Service may not be available on all carriers.

8. Children's Privacy

Pledgd is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by sending a text message to your registered phone number or by posting a notice on our website. Your continued use of the service after such modifications constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: